When does the rental period beginn and end?
Your rental period begins the day you receive your product. If you rent a product for two (2) or four (4) weeks, it starts counting the day that your bag was delivered to the shipping address specified by you. We will send you an email alert to help you remember when your rental return is due.
Are rental items new? What condition are the rental products in?
Rental products are new or in like-new condition. There should only be minor signs of wear and tear, if any. Each product is cleaned and inspected before it is rented again to a new customer.
Please notify Client Services if your item does not meet the standards described in the 1st paragraph above, by emailing us at firstname.lastname@example.org.
Kann ich die Tasche länger behalten?
Wenn du die Tasche länger behalten möchtest, schick uns bitte spätestens 48 Stunden VOR Ablauf der Mietfrist eine E-Mail an email@example.com mit deinem Verlängerungswunsch. Ist eine Verlängerung möglich, wird die neue Verleihdauer von uns per E-Mail bestätigt.
When do I need to return the item?
You return the item to us the day after your rental period finishes following the instructions we will email you. Please return the item in the packaging it arrived in.
Do you offer insurance?
No, we do not offer damage insurance. If you return a handbag that is damaged beyond normal wear and tear, then you assume liability for the price of repairing or replacing the product, as determined at the discretion of Bag & Borrow, up to the MSRP value as set forth on the site to allow for substitution.
If the product is stolen or lost, you will also be responsible for the MSRP of the product. We may be able to provide you with a receipt so you can work with your insurance company, if applicable.
What happens if I fall in love with the product I rented and want to purchase it outright?
Sorry, at the moment we are only renting our bags. But soon we will offer products designated by us on the site as available for sale.
Can I borrow items and let a friend use it during my rental period?
The Terms & Conditions you agree upon when placing an order state that you will be the only person using the item(s) during the rental period. If someone else uses the item(s) during your rental period, you will still be held liable if any damage/loss or theft occurs to the item(s) as stated in our Terms & Conditions (AGB).
Can I rent more than one product at a time?
Customers may rent up to two (2) products at the same time, however, the limit is two rentals at a given time and a history has to be established with Bag & Borrow prior to renting the second handbag. Additional validation and/or a deposit may be required to rent mulitple products.
What is your return policy on rental orders?
Rental orders are not accompanied by the right of return. Any rental fee is due reward for all of its initial period and will not be entitled to any refund, exchange or compensation in the case example of an early termination of the rental order, unless early termination arises due to breach of rental agreement by Bag & Borrow.
How do I return my item(s)?
We will email you a few days before your rental period ends. Just follow the simple return instructions we send you and drop it off at the nearest post office (or, if you are located in Vienna, we schedule a pick-up with you). Both services are free of charge.
What happens if I return my item late?
You will be charged a late for each day fee (for each item) on a pro rata basis, plus €100 administration charge. If we do not receive the item(s) back within 5 days after the expiration of the rental period, we reserve the right to charge you the full cost of the item(s) and or commence legal proceedings.
What if I accidentally stain or damage the product?
We understand that some normal wear and tear may be inevitable. If damage occurs that is beyond normal wear and tear, as determined by Bag & Borrow at its sole discretion, you will be responsible for the repair or replacement costs. If the item is damaged beyond repair or never returned, the fee is the retail price of the handbag (when new) plus the rental fee (and less any prepaid security deposit if applicable). Please take a few minutes to read the Bag & Borrow Terms and Conditions found here.
Examples for excessive damage are:
- Stains on inside (ink, make-up, liquid, grease, etc.)
- Stains on outside (ink, denim rub, water marks, etc.)
- Scratches, tears, burns
I’ve lost the bag or it got stolen. What should I do?
Firstly, contact us immediately and we will try and help resolve the issue.
In case of loss or theft, we require you to report the matter to the police and provide us with a Crime Reference Number. Failure to do so may result in us charging you the full cost of replacement.